FAQ
Frequently Asked Questions
Everything you want to know about BorderSmart, answered in plain language.
Which border crossings does BorderSmart support?
BorderSmart currently supports two crossings in the San Diego–Tijuana corridor: San Ysidro (the world's busiest land port of entry) and Otay Mesa. We plan to add more crossings in future updates.
How accurate are the forecasts?
Forecasts are built from years of historical CBP data combined with real-time conditions. Accuracy is strongest for weekday routines and drops slightly around major holidays when patterns shift unpredictably. We display a confidence indicator so you always know how reliable a given forecast is.
Is BorderSmart free?
Yes. BorderSmart is free to download and all core features — live wait times, forecasts, and alerts — are available at no cost. The app is supported by optional ads that you can remove with a one-time upgrade.
Does it work without an internet connection?
Partially. BorderSmart caches the most recent data on your device so you can still view the last known wait times and a forecast even when you're offline. Live data requires a connection.
What lane types does BorderSmart show?
BorderSmart shows wait times for all major lane types reported by CBP: standard vehicle lanes, Ready Lanes (for travelers with RFID-enabled documents), and SENTRI lanes for pre-approved trusted travelers.
How do wait drop alerts work?
In the app, set a crossing and a maximum wait time you're comfortable with. BorderSmart monitors conditions in the background and sends you a push notification the moment the wait at your chosen crossing falls below your threshold. You can set different thresholds for different lane types.
Where does the wait time data come from?
All wait time data is sourced from U.S. Customs and Border Protection (CBP), the federal agency that operates US land ports of entry. CBP publishes official wait times for each lane type, and BorderSmart fetches and displays that data in real time.
Still have questions?
If your question isn't covered above, our support team is happy to help. We typically respond within one business day.
Contact Support →Ready when you are.
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